Refund policy

We have a 30-day return policy, which means you have 30 days to request a return after receiving your item.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at vvvmshop@gmail.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us at vvvmshop@gmail.com with any return questions.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the problem and correct it.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns on hazardous goods, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and once your return has been accepted, purchase a new item separately.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order for any reason within 14 days, without giving any reason. As stated above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.

If it's been more than 15 business days since we approved your return, please contact us at vvvmshop@gmail.com.